Terms and Conditions

The Contract shall exist between Mr Upholstery, A Dapper Company Ltd and the Client.

1. Pricing & Payment

1.1 Our quotes are valid for one month.

1.2 On signing of the contract a payment of 30% (deposit) might need to be paid and will form an acceptance of the terms and conditions above.

1.3 After we finish the job we send you a photo to confirm the job has been done and we’ll be waiting for the rest of the invoice to be paid. After we receive the 2nd and last payment then the item will be ready for delivery.

1.4 We reserve the right to apply a 15% surcharge for handling fabrics not supplied by us.

1.5 Any additional work, which may not be apparent when the estimate was provided, will be advised to the client on discovery, and a course of action agreed. This includes frame repairs, which are hidden by upholstery. Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials, before the work can proceed.

1.6 Interest on overdue accounts will be charged at 1% per month.

1.7 Rush orders will incur a surcharge of 15%.

2. Other Fees

2.1 Any problems with an order, whether yours (the Client’s) fault or ours must be brought to our attention within seven days of receipt of the order. There after charges will be made for any corrections. We will not be held responsible for charges if you have another company make corrections – you will still be responsible for the original bill. Charges will be made to corrections that are not our fault.

2.2 We reserve the right to apply a minimum of £50.00 charge to repair accidental damage not caused by ourselves.

2.3 If the item left in our workshop and the Client does not respond for 4 weeks then we charge the storage for the item from £4 a day (can be up to £20 depending on how big the item is).

2.4 In case the delivery is operated by a third part company some extra charges may apply. Were some damage to occur during this delivery, we don’t have 100% responsibility for the van driver; the delivery company has its own insurance.

3. Fabrics

3.1 With regards to the Client’s own material: When the Client supplies her/his own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire and Safety (as described in the paragraph below).

3.2 All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire) (Safety) Regulations1988. All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 80% natural fibres, when it is acceptable to use an inter-liner which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.

3.3 We will do our best to advise customers of the suitability of fabrics, whether supplied by us or not, however, we can only take responsibility for materials which are supplied by ourselves ONLY; covering fabric supplied by the Client is at their own risk. Shortage of covering fabric supplied by the Client is the Client’s responsibility and not ours.

3.4 Printed and woven fabrics: Where printed and woven fabrics will not pattern match accurately we will inform you for further instructions.

4. Delivery

4.1 Mr Upholstery endeavour to deliver items forming part of this contract at the specified time, my obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. We will keep the Client informed at all times of supply problems, or other factors, which can affect delivery times.

4.2 If we mention the job can be finish on specific day than it can be few days before or after  couldn’t be 100% guarantee.

4.3 Any issue, problem, damage, with the item has to be reported immediately after receiving it (before the item has been used ) within 6 hours maximum, however we still can help and advice with complain that reported after the item has been used or after the above time and fix the small issue but charges will apply to fix big issues.

4.4 Holiday cut off dates: Orders and fabrics must be received by 10^thDecember for pre-Christmas Delivery.

5. Old Covers

5.1 All old covers will be removed prior to upholstery, these covers will be discarded unless the Client advises that they are to be returned, and this advice must be written into the order.

6. Insurance Claims

6.1 Insurance Claims: We undertake all work on behalf of the Client named overleaf. However, it is they who are responsible for the payment of the account. In the case of insurance companies and insurance work, we will undertake the work on the clear understanding that the account will be paid by the Client named overleaf.

6.2 Where the work is undertaken is in relation to an insurance claim. A 100% payment of materials and 50% payment of labour on acceptance of the estimate will be payable by the Client, unless an agreement exists between us and the insurers to pay the account directly.

7. Complaints

7.1 Complaints will be dealt with as quickly as possible and a successful resolution will be our prime objective.

8. Photos

8.1 By signing a contract (with MrUpholstery, A Dapper Company Ltd) the Client agrees to authorise the company to share photos of the work done. Should the Client wish not to authorise this, this should be made in writing prior to the beginning of the work.

9. Legal

9.1 Mr Upholstery is a brand owned and operated by A Dapper Company Ltd. Company registered in the UK under the following Registration Number 11670172 – The address is 124 City Road London EC1V 2NX.

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If you have any further questions please feel free to get in touch.

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